Frequently Asked Questions

Q: How do I know my order has been placed successfully? 

A: You'll receive an order confirmation email immediately after checkout. If you don't see it within 15 minutes, please check your spam/junk folder or contact us via dm on Facebook / Instagram.

Q: Can I change or cancel my order after placing it? 

A: You may request changes (size, address, item etc.) or cancellation within 1 hour of placing your order, as we begin processing quickly. Once an order has been packed or shipped, it can no longer be changed or cancelled - please refer to our Returns policy instead.

Q: Can I add an item to an order I've already placed?

A: Unfortunately no - each order is processed as a single package. Please place a new order for additional items or contact us to add on.

Q: Do you restock sold-out items? 

A: Popular items are restocked when possible. Sign up for restock notifications on the product page, or follow our Instagram/Facebook for updates.

Q: Do you offer bulk purchases for corporate gifting or events (e.g. bridesmaid gifts, wellness gifts)? 

A: Yes, we offer customised bulk order pricing! Email us at hello@coloures.co with your requirements, and our team will get back to you within 2 working days.

Q: Do you have any physical stores?

A: We do not have any physical stores now, we are only selling on our website & Shopee. 

Q: What payment methods do you accept?

A: We accept Credit/Debit Cards (Visa, Mastercard), FPX Online Banking (all major Malaysian banks), E-wallets (Touch 'n Go eWallet, GrabPay, Boost) and Buy Now, Pay Later (Atome).

Q: Are your prices inclusive of SST? 

A: Yes, all listed prices are inclusive of Sales and Service Tax (SST) where applicable. No hidden charges at checkout.

Q: Can I pay in installments? 

A: Yes, if Atome payment method is selected at checkout, you can split payment into a few interest-free installments (subject to Atome’s policy).

Q: Which areas do you deliver to? 

A: We deliver nationwide across Peninsular Malaysia, Sabah, and Sarawak.

Q: How long does delivery take?

Delivery within Malaysia will take 3-7 business days for Peninsular Malaysia. Please refer to Shipping & Delivery for further information.

Q: How much is shipping?

• Free shipping for Orders above RM120 (West Malaysia) / RM200 (East Malaysia)
• Standard shipping (West Malaysia) - RM6.90
• Standard shipping (East Malaysia) - RM12.90

Q: How Do I Track My Order?

You'll receive a shipping confirmation email that includes your tracking number once your order has left our warehouse. Please note that tracking links generally take 24–48 business hours to generate. If you have any further enquiries, feel free to reach out to us via DM on Facebook or Instagram.

Q: How do I handle undeliverable or delayed parcels?

In the rare event your parcel is delayed, lost, or marked undeliverable by our logistics partner, please contact us and we will assist in following up with them on your behalf. Coloures is not liable for delays or losses caused by incorrect address details provided at checkout.

Q: How do I know what size to order? 

A: Refer to our Size Guide (linked on every product page) which includes bust, waist, and hip measurements in cm/inches. We recommend measuring yourself and comparing against the chart for a more accurate sizing.

Q: What if I'm between two sizes? 

A: For loungewear, we generally recommend sizing up for a relaxed fit.

Care Instruction:

1. Machine wash in the cold or warm water of less than 30 °C, inside out.

2. Do not bleach.

3. Avoid using extra strong stain remover detergent or any detergent containing bleach-like solution.

4. Wash dark colours separately.

5. Do not soak the clothes. 

6. During the start of washing, avoid pouring the detergent directly onto our garments or 100% cotton fabric material in general. It is advised to let the detergent completely dissolve in water before adding the garments into the washing machine.

7. Do not tumble dry, and dry clean.

8. Maximum iron at 110 °C.

Q: How do I apply the bundle discount?

A: For bundle offers, there is no need to key in the discount code as bundle discount will kick in automatically. 

Q: How do I use a discount code? 

A: If you have a discount count, do enter the code at checkout in the "Promo Code" field and click "Apply." Discounts will reflect in your order summary before payment.

Q: Can I combine multiple discount codes (eg. bundle discount & general discount code)? 

A: Only one promo code can be used per order, unless otherwise stated.

Q: Do you have a rewards/loyalty program? 

A: We do not have any rewards/loyalty program for now but we are working on it. Do sign up / follow our Instagram/Facebook page for more updates!