Exchange Conditions

• Items must be unworn, unwashed, and in original, unaltered condition.
• We only accept exchanges for a different size of the same item. We are unfortunately unable to offer colour or style exchanges.
• Exchanges are subject to size availability at the time your return is received.

Shipping Costs

Customers are responsible for the shipping cost of returning items to us, as well as the cost of shipping the replacement item back to you. As we already offer reduced shipping rates at checkout, we are unable to absorb shipping costs on exchanges.

Wrong or Defective Items

If you receive the wrong item, or an item with a genuine manufacturing defect upon arrival, please contact us within 7 days of receipt with photos of the item and your order number. We will review each case individually and, where the issue is confirmed on our end, arrange a replacement or resolution at no additional cost to you.

Processing Timeline

Once we receive your returned item, please allow up to 7 working days for our team to review and process your exchange. Approved refunds may take up to 14 business days to reflect in your original mode of payment, depending on your bank or payment provider.

Refund Method

Where a refund is approved, it will be issued back to your original payment method only. We are unable to issue refunds to a different card, account, or payment method.

Our Right to Assess Each Return

All returned items are subject to inspection upon arrival. If an item does not meet the conditions outlined above, we reserve the right to decline the exchange or refund and return the item back to you.

Order Cancellation

Wish to cancel your order before it's shipped? You may request a cancellation by emailing us within 2 hours of successful payment. As we aim to process and dispatch orders quickly, we are unable to accommodate cancellation requests made after this window.

How to Request a Return or Exchange

Simply email us at hello@coloures.co with your order number and the details of your request. Our team will guide you through the next steps.

Questions?

We're here to help. Reach out to us anytime at hello@coloures.co and our team will be happy to assist you.